Tables

Annotated prototypes

Prototypes that include brief notes or comments that explain the rationale behind features and design choices.

Help give context behind decisions and reminds team members why specific design elements were selected.

Storyboards

Sequential images showing the main interactions or events that take place throughout a service.

Help team members and stakeholders visualize the intended user experience.

Service blueprint

A diagram that visualizes a new process or service and how the organization’s internal processes, people, systems and policies will support it.

Helps organizations understand what will be needed for a successful implementation.

User stories

Short sentences written from the perspective of users, describing their need and the reason behind.

Help document the different needs that a service must address, shifting the focus from creating detailed requirements to discussing user needs within a specific context.